YELLOWCAKE EXCHANGE POLICY
Because we are a small operation, we are unable to offer refunds, but do allow for exchanges & offer store credit for returned items for up to 14 days after receipt of purchase.
Return shipping costs, mailing insurance, and proper return packaging are the responsibility of the buyer. (For local customers, we offer exchanges via our local pickup/drop-off partner Oceanne Jewelry.)
Please note that exchanges are not available on sale items or special discounted pieces, and a 25% restocking fee is required for returns on custom garments. (Please see below).
ABOUT CUSTOM ORDERS/EXCHANGES
It is our goal that every custom piece of clothing received by our customers matches and/or exceeds their expectations.
A great deal of time and effort goes into the design and creation of each item. At the same time, you are anticipating exceptional value for the investment you are making in buying handmade.
Let's work together to make sure we achieve the results we both desire. For this reason, we respectfully ask certain things from all Yellowcake clients:
1) Please read the description of each item carefully. If you are unsure or don't quite understand the terminology (e.g. wool crepe, roma ponte, etc.) or want to know more about the item (fabric weight, color, design elements, wearability, etc.) please ask any and all questions before purchasing. Being informed about the nature of your item, fabric weight and design elements of your garment is recommended in this process. We want you to be nothing less than thrilled with your purchase!
2) Please have your measurements taken by a professional when at all possible. If you choose to provide your own measurements we are unable to confirm that they are correct by professional standards. Use your best judgment when submitting measurements to us if necessary. Unless the error is on our end, we do not allow returns or refunds.
3) If needed and possible, sending a full body photo and side profile photo is very helpful in getting a better idea of your body type and shape. It is very beneficial to the design process in visualizing the body to find a perfect mannequin match to fit your garment during the construction process. This is especially helpful if you feel you have special body type needs (i.e., fuller bust, broad shoulders, tall, petite frame, accented curves and shape, etc.). We greatly appreciate photos, taken wearing either a unitard, swimsuit of close-fitting exercise clothes, so that we can better assess the silhouette. You can send photos with cropped faces and rest assured that any photos sent will be deleted once the project is completed. All confidentiality will be exercised with each client and materials sent therein.
4) We can often accommodate design requests (a different color lining, buttons, changed hemline, etc.) but do not accept returns or refunds on these items as they are considered custom.
Thank you for your understanding and cooperation - we welcome your questions, comments and inquiries!