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FAQ

How long will it take to get my order?


We aim to ship all YC items within 1-2 days of purchase. If shipping is delayed for any reason, we will contact you via email. We ship via USPS, so you can expect your order to arrive in about a week or less if you live within the continental US.

We also offer free pick up at Oceanne Jewelry, 6515 Detroit Ave in Gordon Square. Just click the shipping option called "Free Oceanne Pick Up". Click the link above for their hours and location.

For preorders, please allow 2-4 weeks due to the nature of being handmade.

  

How does the sizing work?

 

Our sizing is dual for our knit items (S/M, M/L, L/XL, XL/XXL) because we use a fabric called Roma Ponte. Roma Ponte is a double knit fabric that has some give to it, allowing a little more room for the wearer. We find that this system works well for our customers. Please reference our size chart for measurement information, and feel free to send us a message if you have questions! The size chart applies to both our knit items and our Trenches.


How do I wash my garment?

 

We recommend dry cleaning all our products that feature leather (Our Trenches & Ultra-Luxe Cardigans), & wool coats, and hand-washing all our garments containing faux leather (Our Luxe Tri-Pocket Cardigan and Geo Luxe Tunic). Always lay garments flat to dry. 

For our Classic Tri-Pocket Cardigan, Geo Tunic, and Peter Pan tunic, we recommend dry cleaning or hand-washing, but these can also be machine-washed on a gentle cycle in cold water. Always lay flat to dry. 

Our scarves can be hand-washed, just be sure to remove the tassels prior to cleaning.

 

Can I make an exchange?

 

If your item is not a custom order, we offer exchanges or merchandise credit. Because we are a small operation, we are unable to offer refunds or exchanges on custom-made items. View our full policy here.

 

I don't see something in the size or color that I want.

 

We're sorry about that! But hanks to being handmade, we can pretty much make you anything in the size and color that you want. With exceptions :)

Send us an email to hello@yellowcakeshop.com and we'd be happy to help. 

 

I don't know where to find a leather specialist.

 

More info coming soon!

 

How do I tie the YC knot?

 

Follow this link for a step by step tutorial from Valerie herself on how to tie the signature YC Knot!

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